Frequently Asked Questions
Everything you need to know about your journey to healthier skin.
Are your products suitable for sensitive skin?
Yes, The Outset is formulated specifically for sensitive skin. Our products are dermatologist-tested, hypoallergenic, and free from common irritants like fragrance, parabens, and sulfates.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your skin. If you are not completely satisfied, we offer a 30-day return policy for all products purchased directly from our store. Please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and Leaping Bunny certified cruelty-free. We never test on animals and do not use animal-derived ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.