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Returns & Exchanges
At The Outset, we want you to love your skincare routine as much as we do. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery.
1
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the request.
2
Prepare Your Package
Carefully pack the items in their original packaging and attach the prepaid shipping label provided via email.
3
Drop Off
Hand your package to the designated carrier or drop it off at any authorized shipping location.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing